Refund policy

RETURN AND REFUND POLICY

Last updated: [9.14.2026]

VANE Safety sells digital products. No physical book or other physical item is shipped, so there is nothing to return by post.

Access problems and incorrect orders

If you cannot access your purchase, receive a damaged or incorrect file, or believe you were charged twice, contact vanesafety@outlook.com with your order number and a description of the problem.

We will investigate and provide an appropriate solution, such as restoring access, supplying the correct file, or issuing a refund where appropriate or required by law.

If the digital content is faulty or materially different from its description, your statutory remedies remain available. These may include correction, a price reduction, or a refund, depending on applicable law.

Change-of-mind requests

We do not offer an additional change-of-mind refund guarantee beyond your applicable legal rights. This does not limit any rights described below.

Right of withdrawal

Where applicable consumer law provides a cooling-off period, you may withdraw within that period. For EU consumers purchasing digital content, this is generally 14 days from the conclusion of the contract.

The right of withdrawal may end once digital supply begins only where you have given the required prior express consent, acknowledged the loss of that right, and all applicable legal requirements have been met. Purchasing or downloading the guide does not, by itself, waive these rights.

To exercise a withdrawal right, send a clear statement to vanesafety@outlook.com or to our business address listed in Contact Information. Include your name and order number. You may also use any withdrawal function provided on our website.

Refund processing

Refunds are returned to the original payment method unless otherwise agreed. Where you validly exercise a statutory withdrawal right, we will reimburse you within the applicable legal deadline, generally no later than 14 days after receiving your withdrawal notice. Your payment provider may require additional time to display the credit.

Contact

Email: vanesafety@outlook.com

Nothing in this policy excludes or limits mandatory consumer rights.